I got an opportunity to hear the Young Fastener Professionals (YFP) present their case study at the North Coast Fastener Association (NCFA) meeting last evening. The presenters included Ryan Kertis of Stelfast and Cory Facemire and Kristen Kessler of NSK Industries, a distributor in Northeast Ohio. I spoke with numerous people after the presentation and I am happy to report that it was a great success. Attendance at the event was somewhere between 45-50 people.
The presentation lasted between 30-45 minutes and had a great deal of data to go along with the talking points. Perhaps the most interesting part of the presentation was the question & answer session immediately after. Millennials do not get to do presentations without getting some push back from “older” or legacy employees of our industry. Questions came up on whether or not millennials were “job hoppers” that could not be counted on to stay committed to a company once they were trained. The presenters did a very nice job of responding and even got some support from other millennials who were in attendance to hear the presentation. One audience member made the point that, as an employer, he did not really care about the needs and wants of millennials versus any other generation. The presenters skillfully turned the table saying, “that’s fine, but what if a millennial is now your customer and not your employee. Do you care what they think then?” The answer was, “of course” and the point was made. The millennial employee will also be the millennial customer so it is worth taking note of what motivates them.
At one point in the presentation, the presenters even poked fun at themselves a bit. The results of one survey question suggested that while millennials do like to part of a team, their generation wants personal feedback and they want to be personally recognized for a job well done. Both Kertis and Facemire concluded with smiles that the data suggested “it’s all about me, me, me”. While that might be a turnoff to one generation, it also is good information for employers of millennials. Make sure to provide feedback to your younger employees and do not assume that they get the big picture. They want to know mores specifically how what they are doing fits into that “big picture”.
At one point during the presentation, Kertis held up his cell phone and said, “I do everything with this. I text, email, shop, call, make appointments, schedule…everything. And I always have it with me”. While a lot of us use cell phones for a lot of different things, his comments hit home as many of us watch our own kids tethered to the cell phone. Their generation embraces it completely.
I know the YFP will be presenting their survey results at several other association meetings. I would encourage anyone who can to attend. Even if you are not a millennial.
